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Recommend: The Recommendation rating reflects patients’ overall likelihood of recommending their provider to friends or family members.
Exam Thorough: The Exam Thorough rating reflects how satisfied patients were at the thoroughness and completeness of their examination and treatment.
Provider Answers: The Provider Answers rating shows the level of patient satisfaction on how the provider was able to answer questions and fully explain treatment.
Provider Concern: Provider concern measures the extent to which patients agree they were treated with courtesy, respect and concern throughout the entire examination.
Wait Reasonable: This rating measures patient satisfaction on the total time spent waiting for the provider.

Dr. Patel is not my normal PCP. Mine wanted me to come in, but couldn't see me till the following week. I was very concerned about getting my medication fixed right away, and Dr. Patel could see me right away, same day. I felt like she cared about my history and my blood pressure treatment as it relates to my current fertility struggles, treatments and concerns. She was super responsive, helpful, and made things easy to understand. She even called me herself at one point to explain over the phone. I cannot stress enough how much that means to me in a doctor and I may consider switching PCP's if she's accepting new patients, because she was awesome and so was everyone in the office.

via an online review or patient survey

The patient-centered medical home is a model of care that emphasizes care coordination and communication to transform primary care into “what patients want it to be.” NCQA Patient-Centered Medical Home (PCMH) Recognition is the most widely adopted model for transforming primary care practices into medical homes. Patients in medical homes receive the right care, in the right amount, at the right time. This increasingly popular delivery system modernization leads to safer and better care, empowers patients and renews the patient-provider relationship. Learn more

Town Plaza Family Practice

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About Town Plaza Family Practice